We assign a dedicated account manager for every school to handle daily coordination with the school. All the support, implementation, configuration and training sessions will be handled by a single resource to facilitate on-time and systematic operations. The account manager visits the school every fortnight to ensure proper functioning of the software.

We provide state-of-the-art support with expertise in providing quality service while taking care of all your specific requirements. You can reach out to us on our toll-free number from Monday to Saturday 08:00 am to 06:00 pm. All your queries and requirements will be solved by our experts.
Contact us on 1800-200-5566

Additionally, you can write to us for all product-related assistance and information on support@nexteducation.in Our dedicated email support team stays on top of all the queries and sends out the first response of every email within 2 hours. After thoroughly analysing and investigating the issue, it is resolved the same day. All queries received before 05:00 pm are resolved on the same day. However, if any query is escalated to the technical team, it is resolved within 48 hours.

We provide online training as per the pre-defined agenda. Our experts conduct online training to explain the nitty-gritty of various features and their usage. The Relationship and CEG teams take care of both online and offline training sessions.

Our support cell offers complete support of all the tickets received. Every ticket has a unique ticket ID that helps to maintain transparency in every step. The account manager tracks the timely resolution of any query on his/her account.
We address your queries on

• Bug or a technical issue with the software
• Configuration of the software entailing modifications in the fee structure, exam pattern and any other aspect.
• General queries pertaining to the use of various modules, product-information and more.
• Feature request related to customisation of any module as per requirement.

On-site related tasks like training and implementation process are handled by the Relationship and CEG teams. The implementation team garners the information from the school for streamlined configuration of the software. It takes 3 working days to configure the software. The implementation of the software includes data migration, segregation of student and staff data, defining the fee, exam and other important structures.

We believe that comprehensive training is essential to make the most of the software. To educate and provide hands-on training to all the stakeholders, we provide a 5-day training session based on a predefined agenda. Usually, the technical staff or the computer department staff is trained first for hands-on experience. Certificates are also given for successful completion of the training.